Frequently Asked Questions (FAQ’s)

🏡 Residential Cleaning FAQ

1. What’s included in a standard residential cleaning?
Our standard home cleaning includes dusting, vacuuming, mopping, bathroom and kitchen sanitization, wiping surfaces, and general tidying. Custom requests are welcome!

2. Do I need to prepare my home before your arrival?
We just ask that you pick up any personal items (toys, clothes, etc.) so we can clean more efficiently. No need to clean—we’ve got that covered!

3. Can I request the same cleaner every time?
Yes! We do our best to assign the same cleaner for recurring services to ensure consistency.

4. Do you bring your own supplies?
Yes, we bring eco-friendly cleaning products and tools. If you prefer we use your products, let us know in advance.

5. What if I have pets?
We love pets! Please let us know about any pets beforehand, and ensure they’re safe and secure during the cleaning.

🏢 Commercial Cleaning FAQ

1. What types of businesses do you service?
We clean offices, retail spaces, clinics, gyms, schools, warehouses, and more. We tailor our services to meet your specific industry needs.

2. Do you offer after-hours or weekend cleaning?
Yes! We offer flexible scheduling, including evenings and weekends, to avoid disrupting your operations.

3. Can you provide a cleaning checklist or routine?
Absolutely. We create customized checklists based on your business needs and walk you through the process before we begin.

4. Are your staff trained in safety and confidentiality?
Yes. Our team is trained in occupational safety and follows strict confidentiality protocols when working in professional environments.

5. Do you offer long-term contracts?
We offer both short- and long-term cleaning contracts, depending on your preference. No long-term commitment is required unless requested.

🧼 Specialty & Deep Cleaning FAQ

1. What is included in a deep cleaning?
Deep cleaning includes detailed attention to baseboards, behind appliances, inside cabinets, vents, and hard-to-reach areas not usually covered in regular cleaning.

2. Do you offer move-in/move-out cleaning?
Yes! We specialise in preparing homes and apartments for move-in/move-out with thorough, top-to-bottom cleaning.

3. Do you provide post-construction cleaning?
Yes. We remove dust, debris, and construction residue, leaving your new or renovated space spotless and ready to use.

4. Can you clean carpets or upholstery?
We offer carpet and upholstery cleaning as an add-on or standalone service, using professional-grade equipment.

5. How much do specialty services cost?
Prices vary depending on the size, type of service, and condition. We’re happy to provide a free estimate based on your specific needs.

💬 General FAQ

1. Are you insured and bonded?
Yes, we are fully insured and bonded to protect you and your property.

2. How do I book a cleaning service?
You can book through our website, by phone, or email. We’ll confirm all the details with you.

3. What’s your cancellation policy?
Please provide at least 24 hours’ notice to cancel or reschedule. Last-minute cancellations may incur a fee.

4. What if I’m not satisfied?
Customer satisfaction is our top priority. If something wasn’t done to your expectations, let us know within 24 hours and we’ll make it right.